Data Center Operations and Maintenance
Operations and Maintenance
Oikos Networks Data Center Operations support is a holistic approach to data center operations which pulls from best practices gained from the Information Technology Infrastructure Library (ITIL) framework for service operations. The approach considers seven processes and functions related to complete data center operational management:
Service Operation Practices: Scope of Operational Support and Analysis Processes and Functions and How Operational Support and Analysis Activities Support the Service Lifecycle
Event Management Process: Process to Support Data Center Events, Event logs, Changes including Policies, Principles, Process Activities, Methods, Triggers, Inputs, and Outputs
Incident Management Process: Process to Support Data Center Incidents such as outages, equipment loss including Policies, Principles, Triggers, and Techniques for recovery
Problem Management Process: Handling of Identified Problems or Issues within the data center including root cause analysis, comprehensive fixes, improvements, and knowledge library inputs for future problem resolution.
Request Fulfillment Process: Approach to handle end user, organization requests for moves, adds, or changes to infrastructure within the data center
Access Management Process: Process for server, application, database, and physical access to the data center and its assets for end users.
Service Desk Function: Provides a support organization with rules and responsibilities for service support to end users
Oikos Networks offers a Data Center Managed Maintenance Service to ensure reliable operation of the critical systems installed. Since we designed and built your facility or have built many similar facilities, we have a thorough understanding of all data center facility supporting infrastructure systems used today. Therefore, our management and field technicians are in the best position to provide superior service and data center operations support.
A comprehensive service plan is specifically designed to provide preventive maintenance, reliable 24/7 emergency service and corrective service for the data center. Oikos Networks will manage the plan directly with Oikos Networks technical resources or through our selected service affiliates and will contract directly with each supplier of the described services.